Frequently Asked Questions

EZPT is a platform that connects you with qualified personal trainers in your area. Simply search for trainers, browse their profiles, read reviews, and book sessions directly through our platform. Whether you're looking for one-time sessions or ongoing training, EZPT makes it easy to find the right trainer for your fitness goals.

Yes, you'll need to create a free account to book sessions and access all features. You can choose to register as a client if you're looking for training, or as a personal trainer if you want to offer your services. Creating an account allows you to manage bookings, track progress, and communicate with trainers.

Creating an account and browsing trainers is completely free. You only pay for the training sessions you book. We also offer EZPT Premium which includes advanced features like detailed analytics, program marketplace access, and enhanced social features.

Browse trainers using our search feature, click on a trainer's profile to view their available sessions, select a time that works for you, and click "Book Now". You'll receive confirmation details and can communicate with your trainer through the platform.

Yes, you can cancel or reschedule bookings through your account dashboard. Please note that cancellation policies may vary by trainer and timing. We recommend checking the specific trainer's cancellation policy before booking and giving at least 24 hours notice when possible.

Our trainers offer a wide variety of training styles including strength training, HIIT, yoga, pilates, boxing, outdoor training, rehabilitation, sports-specific training, and much more. You can filter by training type, location, and trainer specialties to find exactly what you're looking for.

Sessions can take place at various locations depending on the trainer's offerings: gyms, parks, beaches, your home, or the trainer's studio. Each trainer's profile will specify their available locations and any additional fees that may apply for certain venues.

We require all trainers to provide proof of their qualifications and certifications before joining the platform. While we verify credentials, we recommend reviewing each trainer's qualifications, experience, and insurance details on their profile. Always feel free to ask trainers about their certifications during your initial consultation.

Each trainer's profile includes their bio, qualifications, specialties, photos, and client reviews. Many trainers offer consultation calls or trial sessions. We recommend reading reviews, checking their experience in your area of interest, and having an initial conversation about your goals before committing to multiple sessions.

If you're not satisfied with a session, please contact us through our support system. We take feedback seriously and will work with both you and the trainer to resolve any issues. In cases where resolution isn't possible, we may offer credits or refunds depending on the circumstances.

Session prices vary by trainer, location, and session type. You'll see the exact price for each session before booking. Prices typically range from $50-150 per session, with some trainers offering package deals for multiple sessions.

We accept all major credit cards, debit cards, and digital payment methods. Payment is processed securely through our platform when you book a session. Some trainers may also accept cash payments, which will be noted on their profile.

Payment is typically processed when you confirm your booking. Some trainers may require payment after the session is completed. The payment timing will be clearly stated during the booking process.

Sign up for a trainer account, complete your profile with qualifications, experience, and photos, and start creating training sessions. We'll review your profile to ensure all requirements are met before you can start accepting bookings.

You need recognized fitness qualifications such as Cert III & IV in Fitness, or equivalent certifications from accredited institutions. You should also have current insurance and any specialized certifications relevant to your training areas.

EZPT takes a small commission from each booking to cover platform costs, payment processing, and support services. The exact percentage is outlined in our trainer agreement. We believe in keeping fees reasonable so trainers can focus on what they do best.

Try using the "Forgot Password" link on the login page to reset your password. If you're still having issues, ensure you're using the correct email address associated with your account. Contact our support team if problems persist.

EZPT works best on modern browsers. Try clearing your browser cache, updating your browser, or switching to a different browser. For mobile issues, ensure you have a stable internet connection and the latest version of your mobile browser.

You can delete your account from your account settings page, or contact our support team for assistance. Please note that deleting your account will remove all your data, booking history, and cannot be undone.